In episode 41 of the First Customers podcast, we are joined by Amy Jordan, a visionary entrepreneur who took the bold step of starting a travel agency during the COVID lockdown. She shares her insights on how she grew her company to over 18 agents working with hundreds of clients worldwide. Tune in to learn about her unique strategies, the challenges she faced, and her relentless pursuit of success in a seemingly impossible situation.
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Key Points Covered:
- [00:32] Introduction to Amy Jordan and her successful travel agency.
- [01:05] How she acquired customers during a time when travel was restricted.
- [02:12] Utilizing friends, family, and social media channels to connect with clients interested in destinations that were open during the lockdown.
- [03:20] Specializing in specific destinations like US theme parks and Mexico allowed them to provide detailed updates on policy changes.
- [04:05] Interacting with clients to keep them informed about daily updates and policy changes.
- [05:30] The importance of understanding supplier dynamics
- [06:50] Leveraging Facebook marketing, Google ads, and physical shows as things started to open up.
- [07:40] Being aware of what was happening in the countries where clients were traveling.
- [08:50] Amy’s background as a travel agent and her desire to build her own team.
- [10:00] Reading a book that helped her in decision-making and not overthinking decisions.
- [11:20] Treating the business like an experiment to relieve pressure
- [15:05] Personal experiences with destinations and the overwhelming experience of visiting Disney World as a mom.
Amy Jordan’s Links
- Amy Jordan’s Travel Agency: Travel Bug Company[1]
- Amy on LinkedIn[2]
- Amy’s Recommended Book: Don’t Overthink It by Anne Bogel
Transcript of First Customers e41 with Amy Jordan
Paris Vega:
Welcome to the First Customers podcast. I’m your host, Parise Vega, and today we have Amy Jordan. She has built a successful travel agency that she started in the middle of COVID lockdown and has now grown the company to over 18 agents that work with hundreds of clients around the world. Amy, welcome to the show.
Amy Jordon:
Thank you, Parise. It’s great to be here.
Paris Vega:
All right, let’s get right into what everybody wants to know. How in the world did you get customers when nobody was traveling?
Amy Jordon:
Yeah, that’s a great question. I’m so glad you asked. So, initially it was friends and family and we actually didn’t post a lot on Facebook or in our social media channels because traveling at that time was such a hot topic. But there were a few destinations that were open and they were some of the destinations that we specialized in as an agency. So the people who wanted to travel, we let them know. that we were available to help with that because there were so many policy changes and day-to-day updates for different places. So specifically like US theme parks in Mexico, we had a lot of clients, you know, Disney would email overnight and they would change things. So we were really, yeah, we were really interactive at that time, letting people know, hey, you know, last night it was this and then today it’s this. So just be aware as you’re traveling. So it was. It was an exciting time to be a travel agent. Like you had to be ready. I can remember timing one phone call to a supplier is what we call, you know, the places our clients travel to. And it was a six hour hold time. And I wasn’t even booking for the client. I was undoing something because, you know, during COVID everything was in such block. So we really worked hard to let people know through word of media or sorry, word of mouth, social media a little bit.
Paris Vega:
Mm-hmm.
Amy Jordon:
what we were doing. But getting clients was a challenge. Initially, we did a lot of Facebook marketing, we did some Google ads, we did eventually as things started opening back up, we did some shows. So you know, we have a table and we have different brochures and we interact with
Paris Vega:
Okay.
Amy Jordon:
people that way. Yeah, that was always interesting, especially, you know, during that, you know, 2020 and 2021. A lot of people had very strong opinions about traveling and things like that. taught me a lot as far as interacting with people, how to navigate client interactions. And it had me, we had to be very aware of what was happening in the countries our clients were traveling to. Again, those destinations that, you know, day to day it was changing.
Paris Vega:
Yeah. So let’s back up a little bit. Why would you start
Amy Jordon:
Sure.
Paris Vega:
a travel agency during lockdown? Why would you even do that?
Amy Jordon:
This is a very good question again. Yeah, so it was a huge decision for me. I had been a travel agent for a few years before that and I had been on a great team and I had excellent training and I just felt the pull to want to build my own team. So I wanted to have a little bit of a different approach to some things. But as a risk averse person, it was a huge decision for me. And I really struggled with it for probably more than a year. I went back and forth. And something that helped me, I’m a book person, and I read a book that said, it was talking about not overthinking your decisions. And it was a very methodical approach. Yeah, it’s called Don’t Overthink It and the author is Ann Vogel. So I went through, yeah, my book has lots of notes in it. And I went through and basically followed the steps that she recommended for making a decision. And there was no reason not to do it, except that I was scared of failing. So once I sort of went through that thought process of what’s the worst thing that can happen, there was nothing left, right? Let’s just do it.
Paris Vega:
Yeah.
Amy Jordon:
It was, I had to treat it like an experiment so that I wouldn’t feel so much pressure to be a rock star.
Paris Vega:
Interesting.
Amy Jordon:
Yeah.
Paris Vega:
All right. So then let’s go in a little closer to that moment. So you’re working at the travel agency and then you’re like, Hey, lockdown. Now’s the time to start
Amy Jordon:
Yeah,
Paris Vega:
this.
Amy Jordon:
it doesn’t make sense. It doesn’t make sense. So yeah, there it was, it was really, it forced me to think about and reanalyze why I’m doing what I’m doing and what my long term goal is. And I really wanted to build a team. I wanted to be part of the training process. I wanted to be part of the hiring process. And I wanted to I had a drive to do it. I can’t really even explain it. And a lot of times I would think, why do I wanna do this? But I really wanted to try it, to experiment
Paris Vega:
Yeah.
Amy Jordon:
with it, to see if it would work.
Paris Vega:
How long were you a travel agent before starting your own agency?
Amy Jordon:
Four years.
Paris Vega:
four years.
Amy Jordon:
Yeah,
Paris Vega:
And then you’ve
Amy Jordon:
so
Paris Vega:
got
Amy Jordon:
I don’t.
Paris Vega:
the entrepreneurial edge.
Amy Jordon:
Is that what it is? Is that what that’s called?
Paris Vega:
I think so. Yeah. Okay.
Amy Jordon:
Yeah. I had never had a drive to want to open my own business before I was trained. I have a science based degree and then I was trained as a retail florist. So I worked in the floral industry for a while. I had been a waitress before that. I did a little bit in the finance industry, just to dip my toe into it.
Paris Vega:
Mm-hmm.
Amy Jordon:
And then we had kids, I stayed at home with our kids and then this was coming. out of those tiny baby years. And I had a friend who became a travel agent and she recruited me. And then, yeah, so here we are.
Paris Vega:
Awesome. All right. So let’s get into the more specific moments of, all right, you decided to start this business. How did you reach out to the very first people? You said it was friends and family. So what did that look like when you were approaching people about your business? How did you contact them? Tell us about that.
Amy Jordon:
Sure. Yeah, so that was a lot of face-to-face for me. We had been to some destinations, and I, as a mom with young kids traveling, specifically for Disney World for me, the very first time that I visited Disney World, I had never been before, and it was completely overwhelming to me. So we had kids at the time, and I really just sort of stayed very central to where we were. staying at the time as far as the hotel. And then we just sort of went to the parks a little bit. And once we came home from that, I thought, you know what? I think that could have been better. I think that I missed out on some things because I wasn’t even aware. So fast forward our next trip, we did hire a travel professional to help us. And from that experience and even wanting to be even more specific with what we could have done with our family as far as activities and reservations. I took that and then when my friend became a travel agent, I saw how those two things could be married. So we did a lot of Disney trips for families initially. So how that worked as far
Paris Vega:
Was it
Amy Jordon:
as
Paris Vega:
a
Amy Jordon:
how.
Paris Vega:
better, was it a much better experience?
Amy Jordon:
Yes, absolutely. Because our travel professional asked us questions and she gave us ideas that, again, I didn’t even know about and I didn’t have the time to research. So her recommendations were spot on and even I can remember one thing that she was like, hey, you shouldn’t eat at that restaurant. And I was like, no, I really want to. And she was like, okay. And she did it and it was terrible. But I was like, you know what? She actually knew what she was talking about. So it helped a ton. and I realized I wanted to do that for other families. So the first clients that I had, it was someone who had come over for dinner and we were close friends with, and they were talking about the frustrations of trying to work on their Disney trip. And I said, oh, you know what? I can help you with that, and this is how I can help you. And then we booked it, like sitting on the couch in my living room with my laptop. Does
Paris Vega:
Okay,
Amy Jordon:
that
Paris Vega:
cool.
Amy Jordon:
answer your question?
Paris Vega:
And had you
Amy Jordon:
Yeah.
Paris Vega:
started, yeah, yeah. Had you started the business yet or was that like
Amy Jordon:
Yes.
Paris Vega:
the inspiration for, okay.
Amy Jordon:
Yeah, so that was my early independent contractor days. So my first
Paris Vega:
Okay.
Amy Jordon:
client, yeah, they were close friends. I had family members that wanted to travel to Disney, again, who had never been, and they needed a lot of help with it. So I was able to help with their trips, and then it sort of expanded from there. Once I reached that sort of saturation point, as far as friends and family, and I didn’t wanna keep beating them over the head with travel. We did, I did extend. So I had a lot of success with Facebook ads as an independent contractor. So earlier in my travel agent career, so I had Facebook ads and I had clients from around the country. I can remember one family from Montana who they were clients, they’ve been repeat clients and they were super awesome clients to work with. But I remember the feeling of getting a client the first time that I didn’t know. I was really intimidated. I really struggled with What is that syndrome where you, it’s like a poser syndrome or you think
Paris Vega:
Oh, imposter
Amy Jordon:
you’re
Paris Vega:
syndrome, yeah.
Amy Jordon:
imposter. Thank you. So
Paris Vega:
Yeah.
Amy Jordon:
I struggled with that. I had to like hype myself up before each call. Like, you know, the main, it’s not about me. It’s about what the client needs and what I can help them, how I can help
Paris Vega:
Right.
Amy Jordon:
them. So it was really exciting to me. And then those clients started referring me to other clients. And so it went on from there.
Paris Vega:
Okay. All right. And so it sounds like you were working at the agency and then you started freelancing independent contractor work. And then that led to starting a full fledged business where you’re starting to hire other people.
Amy Jordon:
Yeah, so I was still with other agency. I was always part of that team. And then once I opened my agency, of course, that was the start of a new chapter for us. So it was, yeah, it was a really scary moment. We also did, I also did some shows. So, you know, to get new clients and to expand my email list and things like that. And interacting with people about specific destinations is always exciting as far as the general public, because they can get super opinionated. I guess people feel more free to say what they want to say when they’re just stopping by their table and then There I don’t know if you’ve had that experience, but I got I would just have to say hey, you know what? I’m not this is not a political Discourse, I’m just a travel agent. I work for you. I don’t work. I don’t work I haven’t made any of these decisions you guys just be nice either
Paris Vega:
Oh, because of like, if Disney would be in the news for some political issue or something?
Amy Jordon:
Oh yeah, lots, lots
Paris Vega:
I gotcha.
Amy Jordon:
and lots of opinions. And we don’t just sell Disney, but you know, Disney was where we really started. So yes, that’s always interesting to me is having to navigate conversations about people who are making decisions and they don’t ask me what I think. Like the people that make those decisions, I’m not invited to those meetings. So I’m not responsible
Paris Vega:
Yeah,
Amy Jordon:
for
Paris Vega:
right.
Amy Jordon:
that.
Paris Vega:
And
Amy Jordon:
So yeah, but.
Paris Vega:
you don’t have to have any like direct relationship with Disney or anything? Is there like certifications
Amy Jordon:
Absolutely not.
Paris Vega:
or something? Oh, okay. Okay.
Amy Jordon:
Yeah, well, we do have a strong relationship with Disney because we have, it’s called earmarked in this industry. So Disney has a special kind of stamp of approval for reaching certain sales metrics and certain,
Paris Vega:
I got you.
Amy Jordon:
it’s more than that. There’s a lot of paperwork involved too. But we love Disney travel, and that’s something that we can really help our clients with. But again, like I work for you. I work for my clients. I sell Disney, but I’ve worked for you. So I enjoy The process of discovery for my clients and sometimes we can even say hey, you know what? This certain destination may not be a good fit for you right now because of what you’re telling me What have you thought about this other destination? This might be something that might be more for what you’re looking for. So as Someone who wasn’t ever trained to be a salesperson. That was a huge hurdle for me in the beginning as far as acquiring new clients and being comfortable with the fact-finding process for new clients. I had to sort of, I had to learn, not sort of, I definitely had to learn how to interact with people and find out what’s important to them. And now that’s one of my favorite parts of the job.
Paris Vega:
Right. And so you said that when you got your first customers, people would talk and it was word of mouth. How did that grow or change over time? Like how do you get leads now or have
Amy Jordon:
Yeah.
Paris Vega:
you gotten leads?
Amy Jordon:
So now it’s a very similar process. It’s word of mouth. It’s a lot of word of mouth and referrals, which is awesome. I always do a happy dance when we get a referral because it’s like a little present, you know, it’s like not only did my client have a great time, but they told other people about it. I think that’s, that’s just the best gift that clients can give. So it’s a lot of referrals. We do Google ads, we do Facebook ads. We’re working on LinkedIn. I’m on TikTok now, which my kids are not happy about and they’ve already, their friends are telling them that my videos are cringe, which is a new kind of, new kind of humble pie, y’all. Yeah.
Paris Vega:
Yeah.
Amy Jordon:
So I’m working on it, but being out and about in the community has also been pretty effective for me in the past. We’ve recently moved, so we’re still, I’m still working on that aspect. Yeah, and where we lived before, I loved being able to book. It’s still, you know, my friends when they want to go somewhere and they reach out. My neighbors, I booked an amazing, we planned an amazing Italy trip for my neighbors in my old neighborhood. So yeah, so I’m not a huge extrovert person. So that is kind of hard for me as far as like, you know, going and getting a huge new set of friends and all that. It takes me a couple years to really… build up my friend base. So that’s sometimes challenging, but I love Google ads. I love Facebook ads. I love online marketing. I think it’s just a fascinating thing that continues to change and sometimes makes me want to throw my computer out the window. But yeah, I’m not an expert on it like you are, Parise, but I learn. I try to learn. I try to adapt, but sometimes, yeah, it changes fast.
Paris Vega:
Yeah, talk about that part a little bit. How has the leads, the lead maybe quantity or quality changed over the years, over the past few years since you’ve been using those as lead sources?
Amy Jordon:
Yeah, so Facebook ads haven’t been as good for me as they used to be. Used to I could run a seven day ad and put some parameters on it and get, you know, at least one booking maybe more than that from just my small ad, which was what I was looking for generally is just because we’re so maybe concierge level, I can only do a few at a time for myself. And then when I’m ready, I run another ad. So that’s. hasn’t shifted as much or I mean that hasn’t worked as much as it used to for me. Google ads have been better for me and then now we have some Facebook groups that have also been good for lead. So pushing myself to start Facebook groups I did not want to do that. I had heard for years that Facebook groups are a better way to be in front of people but the interaction the constancy of that kind of group was really hard to wrap my mind around. So I had a good friend in the industry who shared a lot of her knowledge with me who has some amazing groups, and then we got started. So I have three Facebook groups that are destination specific and I try to post twice a day in there. And part of joining the group is, you know, do you need help with your trip? And then an email address drop if you wanna join the mailing list. So that’s a great way that we’re getting leads too. It’s just a lot of work. And sometimes, sometimes I just… get tired of the interaction, but it’s been good. So it’s definitely pushing me out of my comfort zone.
Paris Vega:
What are the three destinations that you focus on?
Amy Jordon:
So those three Facebook groups are specific to Disney, Disney Trips for Families, I think it’s the title Disney Trips for Busy Families,
Paris Vega:
Okay.
Amy Jordon:
Universal Studios, and then Sandals and Beaches Resort in the Caribbean.
Paris Vega:
Okay. And is that the main locations you focus on service
Amy Jordon:
Yeah, so
Paris Vega:
wise
Amy Jordon:
those are,
Paris Vega:
or other locations?
Amy Jordon:
yes. So we do more than just those, but those are our specialties right now, our niche. Yeah, if we have a client that we’re working with who has, like I have a Hawaii client right now that I just got in contact with yesterday. We do other destinations, so, but those three are our niche, let’s say.
Paris Vega:
All right. So let’s say you were starting all over again today.
Amy Jordon:
No,
Paris Vega:
What do you
Amy Jordon:
I don’t
Paris Vega:
think
Amy Jordon:
want
Paris Vega:
you
Amy Jordon:
to.
Paris Vega:
would? Ha
Amy Jordon:
No. That’s
Paris Vega:
ha.
Amy Jordon:
too hard. No.
Paris Vega:
What would you do differently based on what you’ve learned getting this business going the past few years? How do you think you would approach getting customers?
Amy Jordon:
I don’t know. Let me think about this question. This, you threw me in curve ball. What would I do differently?
Paris Vega:
I’m sorry.
Amy Jordon:
So I’d probably hire a little bit differently because
Paris Vega:
Okay.
Amy Jordon:
yeah, that takes a lot of my time. So I’m actually not as focused on selling now as I was when I first started the business or when I was an independent contractor. I would hire a little bit differently because that is such a, it takes a lot of time. for training and I love that process. It’s one of my favorite things about where I am right now is the hiring and training process and getting to know a new agent. So I’d probably handle that just a little bit differently. I really don’t know if I would do anything differently. Probably after we get off our call, I’ll say, oh my gosh, I should have said this and that. But it was, every moment has been a learning experience. So, you know. I don’t really know how to answer that question. I’d have to mull over it.
Paris Vega:
So it sounds like since the Facebook groups have been working now, I guess that could be something that if you had started a few years ago and
Amy Jordon:
Yes.
Paris Vega:
had time to build up, that could be more of a valuable asset the earlier
Amy Jordon:
I
Paris Vega:
you
Amy Jordon:
agree.
Paris Vega:
started.
Amy Jordon:
Yes, I think that’s accurate. I think I shouldn’t have been so afraid to start those groups. That’s probably a good perspective. I had thought about it for a long time and I should have probably started it. I could have started those earlier, yeah.
Paris Vega:
Yeah. And what would you do differently? You said you would hire differently, but what specifically would you hire different roles at different times? Or what do you mean by that?
Amy Jordon:
Yeah, so I think I would have not ignored my feeling that this person is probably not going to be a good fit for our company, for our team.
Paris Vega:
Okay,
Amy Jordon:
Yeah,
Paris Vega:
so fired
Amy Jordon:
so
Paris Vega:
earlier or just not hired
Amy Jordon:
probably not
Paris Vega:
based
Amy Jordon:
hired.
Paris Vega:
on your gut?
Amy Jordon:
Yeah,
Paris Vega:
Okay.
Amy Jordon:
yeah, just a little bit. I think there were times when there was more than one red flag when I probably should have listened to that and I didn’t, yeah.
Paris Vega:
Gotcha. Okay. And right now all your employees are agents.
Amy Jordon:
Yes, they’re all travel. We, you can say travel agent
Paris Vega:
Travel
Amy Jordon:
is
Paris Vega:
professionals.
Amy Jordon:
the old school term that, oh
Paris Vega:
Okay.
Amy Jordon:
yeah. Travel professionals, travel agent travel. I mean, it’s, you know,
Paris Vega:
Okay.
Amy Jordon:
six or one half dozen.
Paris Vega:
travel pro, travel
Amy Jordon:
Travel
Paris Vega:
person,
Amy Jordon:
Pro, yep.
Paris Vega:
hire your travel human.
Amy Jordon:
That’s
Paris Vega:
Okay.
Amy Jordon:
right.
Paris Vega:
All right. So how do you see growing from here? What do you think needs to be changed or take you to that next level? I’m going to go ahead and close the video.
Amy Jordon:
I know all the things that I want to do. And
Paris Vega:
Mm-hmm.
Amy Jordon:
I feel like the space time continuum is holding me back. Or I need it or something. Yeah.
Paris Vega:
Yeah.
Amy Jordon:
It’s summertime and my kids are home. And there’s a lot going on. And I feel like if I’m going to be a part of my kids’ lives, I have to sort of pause some things with work. Right? I mean, I hope that’s not
Paris Vega:
Yeah.
Amy Jordon:
an uncommon struggle. But I don’t want to look back on this time and have regrets as far as,
Paris Vega:
Right.
Amy Jordon:
you know, a lot of things. But I also want to put a lot of effort into my job. And there are a lot of things that I want to do for my team to have resources. I’ve been able to interact with people recently and meet some new suppliers. And I’m just so excited about the growth of our company, selling more destinations. People want to travel to Europe and we want to help them get there. But I also don’t want to forget what we know and what we love. So sometimes the biggest hurdle for me is deciding what I need to do today.
Paris Vega:
Yeah.
Amy Jordon:
So yeah, I think I was listening to, I forget his name. I’m sorry, I can’t recall that. But a guest on your podcast and he was talking about the true north and how you want to get to a point, but it’s non-linear. Your growth
Paris Vega:
Okay.
Amy Jordon:
is nonlinear and like,
Paris Vega:
Yeah.
Amy Jordon:
how do you get there? We need GPS and I can really relate to that because I think there are some good things that we want to do as a company, but to get there, it’s not just I can sit down and do it. It’s like, I have to do this and then we have to go here. And you know, it’s a
Paris Vega:
Right.
Amy Jordon:
lot.
Paris Vega:
Yeah. Well, it’s
Amy Jordon:
Yeah.
Paris Vega:
cool that the company allows some flexibility. It sounds like,
Amy Jordon:
Absolutely.
Paris Vega:
yeah, like you can
Amy Jordon:
Yeah.
Paris Vega:
adjust based on your schedule. So that’s really neat. All right.
Amy Jordon:
Yeah.
Paris Vega:
So what is, uh, kind of the main value that maybe somebody gets from using a travel professional? Uh, because, you know,
Amy Jordon:
Why you gotta
Paris Vega:
I think
Amy Jordon:
say
Paris Vega:
we’ve
Amy Jordon:
it like
Paris Vega:
talked about
Amy Jordon:
that?
Paris Vega:
this
Amy Jordon:
No.
Paris Vega:
before. You know what I mean? Like, cause
Amy Jordon:
I know.
Paris Vega:
I guess.
Amy Jordon:
I know.
Paris Vega:
I’ve never done that before. And so to me, it’s just like, hey, I’m just gonna go where I wanna go.
Amy Jordon:
Yeah, that’s an M. I mean, it’s a great question. And I’m not just saying that, uh, to say it, but it is a good question because so many people think that there aren’t any travel agents anymore or I can just go on the internet
Paris Vega:
Yeah,
Amy Jordon:
and book a trip.
Paris Vega:
exactly.
Amy Jordon:
You absolutely yes, you absolutely can go on the internet and book a trip. You can not call me. It’s fine. I won’t only be mad a little while. But what we do for our clients is we help with. the, let’s use Disney in particular. So Disney has a lot of options when you go to book their trip. So which resort is right for you? Over 20 different resorts. How many days you’re gonna be there? There’s four different parks. Are you gonna go to all four parks? And then there’s several ticket options. So if you call me and you say, hey, we wanna go to Disney, I’m gonna say, we’re gonna talk, right? I’m gonna start by asking questions. And then we’re gonna have another conversation. So first we’re gonna get your, initial what we call a package booked. Then we’re going to have a follow-up conversation. And that’s where I really start digging in to your specific family. So, Parise, I know you guys. So, I know you have two kids and I know their ages. And I know, hey, you know, they are probably going to want to do this particular experience at Disney and we can put that reservation in place. And then we’re going to talk about some really specific things like food allergies and your kids’ favorite notes and I put your reservations in place. So like transportation and dining and you know if you want to build a lightsaber in Hollywood Studios at Galaxy’s Edge, yeah like we can put all that in place ahead of time. And then we would have another conversation and of course we’re interacting along the way if you have a question. And then when you before you travel we go over a few policies that Disney has in place. So I want to make sure that you’re comfortable with what you are going to be experiencing while you’re there as far as, you know, what time should you be at your dining reservation and if you need to adjust something, how can you do that? And then while you’re at Disney World, I’m on call, so to speak. So when clients are traveling, they’ll send me a text and say, hey, you know, I have this question or an issue and then I’ll stop what I’m doing as far as the value. So my birthday, right? We’re having a tiny little getaway. I have a VIP client and they’re doing a special guided tour the next day. It’s my birthday. We’re like, we’re walking out of the hotel to go to dinner. And the VIP guide for their next day texts me and is like, something wrong. Like she gave me the wrong information and I just freaked out. So I had to call all these things and get everything fixed on my birthday night. for my client and really honestly, you know, my husband was fine about it, he didn’t mind, and I, but we got it fixed. I was like, you know what, it’s okay. Of course it’s my birthday, it kind of sucks, but I’m working for my client, so I’m on call. So the value that I bring hopefully is also problem solving and advocating on your behalf, just in case something happens.
Paris Vega:
Yeah.
Amy Jordon:
So there are a lot of things in place that I do for my clients, hopefully to bring them additional value to their trip. Oop,
Paris Vega:
Yeah,
Amy Jordon:
there’s my
Paris Vega:
it’s
Amy Jordon:
light.
Paris Vega:
almost like a, that’s all right. It’s almost like a trip insurance of, of sorts on different levels, like ensuring that you have a good time and do everything you want to do. And then knowing that you got somebody is back up. He likes going on and off, but you got somebody is back up when things go wrong, which that
Amy Jordon:
Yes.
Paris Vega:
like can happen all the time on a vacation.
Amy Jordon:
Absolutely. Yep.
Paris Vega:
All right.
Amy Jordon:
Yeah. Did I answer your question?
Paris Vega:
Well, yeah, yeah.
Amy Jordon:
Okay.
Paris Vega:
Let’s wrap up by letting everybody know how they could reach out. If they’re like, hey, we want that kind of support on our next trip. How can they find you and how can they hire you?
Amy Jordon:
Oh, awesome. So we are online at travelbugcompany.com. You can email me directly, amy at travelbugcompany.com, all spelled out. And we would be delighted to help you with your trip.
Paris Vega:
Well, thanks, Amy, for being here and thanks everybody for listening and we’ll see you on the next episode of the First Customers Podcast.
Amy Jordon:
All right, thank you, Parise.
Paris Vega:
Later.
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