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How to fix the Netflix DRM Error N8151 in Google Chrome for Mac

Quick Summary:

* Try watching after each step. You may not need to go all the way through the process to fix the problem.

  1. Delete the PlayReady folder (This step fixed my problem)
  2. Uninstall & Reinstall Silverlight
  3. Create a new user
  4. Contact Apple
  5. Check Browser’s Rosetta settings
  6. Check for corrupt fonts
How to fix the Netflix DRM Error N8151 in Google Chrome for Mac
Error screen for the Netflix DRM Error N8151 in Google Chrome for Mac

The Troubleshooting Process

This process was recommended by Microsoft Technical Support.

  1. Delete PlayReady folder

    1. Quit all browsers
    2. Browse to Mac HDLibraryApplication SupportMicrosoftPlayReady and delete the PlayReady folder
    3. Restart browser (Safari or Firefox)
    4. Test Netflix again
  2. Uninstall Silverlight

    1. Open you Mac HD
    2. Go to Library
    3. Go to Internet Plug-ins
    4. Drag Silverlight.plugin to the Trash
    5. Go you to you Home Folder
    6. Open the Library folder
    7. Open the Preferences folder
    8. Look for the com.microsoft.silverlight.plist file and move it to the trash
    9. Look for the com.microsoft.SilverlightPlugin.loader.plist file and move it to the trash
    10. Check your Trash to make sure there is nothing you want to keep then empty your Trash
    11. Restart your Mac
  3. Install Silverlight

    To manually install Silverlight please follow the steps outlined below:

    (Note: when completing these steps make sure you have quit our of all running Applications and that they have not just been minimized to the Dock)

    1. Launch your web browser (FireFox/Safari) and visit Silverlight.net/GetStarted
    2. On the lower right side of the screen you will see Install Silverlight, Choose Silverlight Mac Runtime and allow this to download to your desktop. If the installation automatically launches quit out of it and complete the following steps.
    3. Mount the Silverlight image that is on your desktop
    4. Ctrl+Click Silverlight.pkg
    5. Choose “Show Package Contents”
    6. Open Contents
    7. Copy Archive.pax.gz to Desktop
    8. Ctrl+Click the Archive.pax.gz file that appears on the Desktop
    9. Choose “Open With”, BOMArchiveHelper.app or “Archive Utility”.
    10. This should extract a folder to the desktop called Library
    11. Open this folder
    12. Open the Internet Plug-ins folder
    13. Copy Silverlight.plugin to Hard Drive: Library: Internet Plug-ins.
    14. Restart your Mac
    15. Visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully.
  4. Create a new user

    If this is unsuccessful there might an issue with your user account preventing Silverlight from working correctly. What we would like to do is test a new Mac user. To create a new Mac user:

    1. Go to System Preferences
    2. Go to Account
    3. Choose the Plus sing in the lower left corner to open the new account window, enter Test for the user name, leave the password blank
    4. Put check mark in Allow User to Administer this computer
    5. Choose Create Account
    6. Now logout out of your original account and login to the Test account
    7. Once in the Test Account visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successful
    8. Visit NetFlix to make sure that you are able to access their content.
  5. Contact Apple

    If Silverlight works with the new Mac user you will need to contact Apple and have them decide why the original user will no longer allow Silverlight to work.

  6. Check Browser’s Rosetta settings

    If this fails another suggestion we can make it to check to see if the browser is running with Rosetta enabled. To verify this please follow the following steps. (NOTE: you must quit the browser to follow these steps)

    1. Open your Mac HD
    2. Go to Applications
    3. Locate browser
    4. Ctrl+Click on the Icon and choose Get Info
    5. Under General Make sure the box that says Run using Rosetta is not checked
    6. Launch browser and attempt to launch content on NetFlix
  7. Check for corrupt fonts

    If this fails then there might an issue with corrupt fonts within your
    operating system that is not allowing Silverlight to load when attempting to access NetFlix content because NetFlix uses DRM formatted content and corrupt fonts can prevent this type of content from loading.

    The next step will be to manually install the Arial and Verdana fonts to do so please complete the following:

    1. Go to the Hard Drive
    2. Then Applications
    3. Then Font Book
    4. Choose the Verdana font, and go to File, and Export Fonts. Name the folder Verdana.
    5. Then choose the Arial font, and go to File, and Export Fonts, and name the folder Ariel.
    6. Go to the desktop, and look for these two folders.
    7. Go inside each of these folder, then another folder with the name of the font. You will see multiple folders in here. You will need to go inside each of these folders, and copy all fonts located here to HD>Library>Fonts
    8. Restart the computer.
    9. Attempt to view Netflix content.

How I discovered the Netflix DRM Error N8151

My wife and I decided to sign up for Netflix again. We cancelled several months ago, but after buying a few kids movies on iTunes, we started to miss having access to loads of toddler-taming flicks for the price of one movie purchased from Apple.

Netflix had all of our account info on file. After three clicks I was back. My Instant Queue was stocked with everything I added before canceling. I was ready to sit back and watch a show.

I heard that the recent launch of their new interface design was a debatable attempt to make the site more user-friendly. Either way, I was excited to try it for myself.

I clicked my selection and waited for it to load. Instead of opening credits, I saw this:

How to fix the Netflix DRM Error N8151 in Google Chrome for Mac
Error screen for the Netflix DRM Error N8151 in Google Chrome for Mac

Bummer. Anticlimax. I had seen this error before. During my previous Netflix subscription I had to burn a long evening on the phone with support to fix the problem. The problem was frustrating but fixable, so I wasn’t too worried.

Digital Rights, Smigital Rights

After a little googling I found the help I needed.

The error has something to do with Silverlight, a Microsoft technology Netflix uses for their video player. The details of why, how and what circumstances triggered this error do not interest me. I just want the thing to work.

Within a few minutes I found step-by-step instructions from Microsoft Silverlight Technical Support on how to address each possibility.

In my case everything was fixed after trying the first step. The movie cloud was back!

I could simply post a link to the forum where I found all the answers, but then I would have to find that forum if I ever ran into this problem again. So, I’m posting the process here to help myself and maybe others who have a similar problem.

I hope this helps others fix this problem quickly so they can get back to watching their favorite show.

Categories
Adventures Ideas Inspirations

What’s the best computer for graphic design: Mac or PC?

WARNING: This post contains completely biased opinion from a Mac user.  You may experience entertainment and a desire to purchase Apple products. If symptoms persist for more than 30 days, save your money and call your local Apple dealer.
Mac vs PC ad guys

Nick Elam, sent me a controversial question that inspired this post:

What kind of computer do you suggest for graphic design? Mac? PC?
My laptop is too slow to handle my graphic design work lately so I’m looking for a new computer. Lots of people say “go with a Mac”, but I could build a PC with a faster processor and better video card for a lot less. What do you think?

I’ll answer Nick’s question with pure opinion. I don’t feel the need to regurgitate a balanced Mac/PC debate. That’s been done, and that’s what links are for:

Quick summary: I use Macs.

  1. As a graphic designer, the tools you use daily will influence your work on some level.
  2. Apple is able to “design” the entire user experience of their products since they build the hardware and software themselves.
  3. If your budget is an issue, find a refurbished or used Mac. They hold their value extremely well. I bought a 2006 iMac 24″ as a family computer in 2009. After we replaced the video card in 2010,  it functions perfectly, even with the latest Mac OSX installed. It’s definitely not as swift as my 2011 Macbook Pro, but it get’s the job done.

Let me start by saying buy a Mac

Apple Mackbook Pro 15 inch early 2011
My current laptop 2011-2013

And let me follow that up by saying buy a Mac now. I don’t care if you can mine silicon, weld transistors, and engineer the motherboard yourself. Using a Mac is better than using a Windows PC for graphic design, like using a pencil is better than a rock and chisel for drawing portraits.

I’ll explain.

Space defines action

I believe your environment influences your work. As a designer it makes sense to use things that are well designed. Interacting with a well designed product actually teaches you how to design better.

User experience trumps hardware specs

Apple Vs Microsoft Switchboard
Now that Intel Macs can run both Windows and Mac OSX there is no need for other hardware. If you are only interested in comparing hertz and bytes, then there isn’t much difference between a Mac and a Windows PC. However, by only comparing hardware specs you’re missing the bigger picture. As a graphic designer your computer is your business partner. You will spend hours everyday interacting with this machine. Designing your latest masterpiece, communicating with clients, sending out invoices, getting lost in a Twitter/Facebook hole; all of this happens on this one device. That’s why I believe the software on your box is a little more important than the metallic bits inside.

This is where Macs move way ahead of PCs. The Mac operating system is an intuitive streamlined environment. It simplifies basic interactions, and doesn’t get in the way productivity. This efficiency will pay big dividends in the daily grind of being a graphic designer.

Modern Macs can do it all

I use a Mac for all computing purposes, except for the occasional website debugging that I have to do for Internet Explorer. Internet Explorer isn’t made for Macs anymore. This means I must traverse into the nether regions of darkness to find a cheeto-encrusted Windows-based PC to test my website. Even testing Internet Explorer bugs. I simply open Parallels and can swipe between Mac & Windows easily.

The necks of PC fanatics are thick with veins by now. I haven’t given a lot of statistics, references and bar charts to prove my theories. But as I said before, I’m simply voicing the opinion that’s been formed in me after years of working with both Macs and Windows-based computers.

I choose mac. What do you use?

UPDATE! Windows 8 is a game changer and definitely put the Microsoft Windows' UI in a better place. Definitely check it out, use it, learn from it. But as of 2013, I'm still leaning Mac. After a few iterations on some of Microsoft's new concepts in Windows 8, I may be singing a different tune.